eTechflow LLC · Supplement SafetyOps
Legal & Trust
How we handle your data, what we commit to, and how the product is secured.
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Privacy Policy
What information we handle, why, who we share it with, and your rights. Required by Shopify before the app can be listed.
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Terms of Service
The agreement between eTechflow LLC and merchants using SafetyOps, including what happens to records after uninstall.
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Data Retention Policy
How long we keep each type of record, what happens to deletion requests, and how records survive an uninstall.
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Trust Centre
Security controls, access management, backups, AI handling, incident response and subprocessors.
About Supplement SafetyOps
Supplement SafetyOps is software used by merchants who sell dietary supplements to receive, investigate and report product-safety complaints and adverse events. It helps a merchant meet obligations that already apply to them - including receiving consumer complaints, investigating product-quality problems, reporting serious adverse events within 15 business days, and retaining records for six years.
We do not make regulatory decisions. Every determination about seriousness, reportability and submission is made by a trained person at the merchant. We prepare the evidence and manage the process - the merchant decides and submits.
The product is designed primarily for United States dietary-supplement brands and US FDA workflows.
Contact
For privacy enquiries, security or vulnerability reports, and support:
etechflow0@gmail.com
18121 E Hampden Ave, Unit C 1445
Aurora, CO 80013
United States