Book a walkthrough

Thirty minutes, with a real case

Not a slide deck. We take one complaint from arrival to a filed dossier and you watch every decision point.

Email us to book

Tell us your brand, roughly how many complaints a month you handle, and two or three times that suit you. Include your time zone.

How a complaint moves through Supplement SafetyOps A report arrives, a person triages it, a fifteen business-day clock runs, and the decision is sealed into a record. A report arrives A person decides 15 BUS. DAYS weekends and your holidays excluded Recorded, and provable Six years later, an inspector can see what you knew and when.

What we cover

  1. A complaint arrivesThrough the public form, as a consumer would send it.
  2. TriageComplaint, adverse event, or both?
  3. What is missingAnd how the app records every attempt to get it.
  4. Confirming Day 0And why a person does it.
  5. SeriousnessCriterion by criterion.
  6. Approval and signatureAnd what locks afterwards.
  7. The dossierWhat an inspector would see six years later.
Bring the awkward question

The most useful walkthroughs are the ones where a brand brings the case they were unsure about. If you have a complaint you could not decide, bring it. We will not tell you the answer - see Support - but we will show you what the software would put in front of the person who has to.

Design partners

We are working with a small number of brands who want the workflow shaped around how they actually operate. More of your time, considerably less of your money. Say so in your email if that sounds better than a demo.

One request Please do not send consumer complaint details when booking. We do not need them, and an email is not the right place for someone else’s health information.