Where to get help, and one thing we will not do
Email etechflow0@gmail.com. Include your shop domain and, if it concerns a specific case, its reference.
What we can help with
- Anything about how the software behaves
- Configuration - calendars, channels, roles, retention
- Importing your history, including a look at your file first
- Getting your complete archive out, at any time
- Something that looks wrong in a date, a state or an audit entry
What we will not do
We will not tell you whether an event is reportable, or whether you met a deadline.
Not because of a policy. That decision belongs to a qualified person at your company who knows the case, and answering it for you would be practising regulatory affairs on your behalf. We will show you exactly what the record contains and what the decision turns on.
A support ticket is not the place for a consumer’s health information, and we do not need it to help you. A case reference is enough.
If something is seriously wrong
If you believe you cannot meet a deadline because of a problem with our software, say so in the first line of your email. That changes how we prioritise it, and it changes what we tell you: our obligation is to get you working again and to tell you plainly what was affected and for how long.
Current status and incident history: status page.